Website & Hosted Payment Page Terms & Conditions

Acceptance of Terms

By accessing or using the Virginia Birth-Related Neurological Injury Compensation Program (“the Program,” “we,” “our,” or “us”) website, Hosted Payment Page, online forms, and related public online services, you agree to these Website and Hosted Payment Page Terms and Conditions.

If you do not agree to these Terms and Conditions, do not use the website, Hosted Payment Page, or related online services.

Scope of These Terms

These Terms and Conditions apply to the Program’s public website, Hosted Payment Page, general online forms, public resources, and related online services.

Separate terms, user agreements, notices, or policies may apply to other Program systems, portals, applications, or internal systems, including CARES, participant portals, mobile applications, and other secure Program services.

Use of the Website

The Program provides its website and related online resources to share information about the Virginia Birth-Related Neurological Injury Compensation Program, provide public resources, support communications, and facilitate certain online services.

Users may access and use the website only for lawful and authorized purposes.

Users are responsible for ensuring that information they submit through the website is accurate, current, complete, and appropriate for the form, page, or process being used.

Hosted Payment Page

The Program may provide or link to a Hosted Payment Page to support provider, assessment, or other payment-related transactions.

The Hosted Payment Page may include search, selection, and cart-style features that allow users to identify applicable payment items before being directed to a payment gateway.

By using the Hosted Payment Page, you agree that:

• You are authorized to make the payment or submit payment-related information on behalf of yourself or the organization you represent.
• The payment information you provide is accurate, complete, and current.
• You are responsible for reviewing the payment amount, payer information, provider or organization information, medical license number or licensure information, selected payment items, and transaction details before submitting payment.
• You will not submit false, misleading, fraudulent, unauthorized, or incomplete payment information.
• Payment processing may be performed by a third-party payment gateway, payment processor, bank, or financial service provider.
• A payment confirmation does not necessarily mean that the payment has fully cleared, settled, posted, reconciled, or been accepted as complete by the Program.
• Returned, rejected, disputed, reversed, failed, duplicate, or incorrect payments may require additional review or action.

The Hosted Payment Page is intended for payment-related information only. Do not submit participant-specific medical, eligibility, claim, reimbursement, child, family, or other confidential or sensitive information through the Hosted Payment Page unless the Program expressly directs otherwise.

Payment Questions and Corrections

Users should promptly contact the Program if they believe a payment was submitted in error, submitted in the wrong amount, duplicated, rejected, returned, or otherwise requires review.

Payment questions may be directed to:

The Program will review payment inquiries as appropriate under its procedures, payment processor rules, program requirements, and applicable law.

Information Submitted Through the Website

Users are responsible for the content, accuracy, and appropriateness of information submitted through the website, Hosted Payment Page, or related online services.

Do not submit participant-specific medical, eligibility, claim, reimbursement, child, family, or other confidential or sensitive information through general website forms or public contact forms unless the Program expressly directs you to use that form or channel for that purpose.

Access and Security

Certain website or payment features may use secure links, verification steps, CAPTCHA, session controls, or other security measures.

Users are responsible for maintaining the confidentiality of any verification information, payment links, confirmation numbers, or access methods provided to them.

Users should promptly notify the Program of any known or suspected unauthorized access, misuse, payment error, security issue, or improper use of the website or Hosted Payment Page.

Acceptable Use

Users may not:

• Attempt to gain unauthorized access to Program systems, data, payment pages, or online services
• Interfere with the operation, security, or availability of the website or Hosted Payment Page
• Upload, transmit, or introduce malicious code, malware, harmful content, or unauthorized automated tools
• Use the website or Hosted Payment Page for fraudulent, unlawful, misleading, or unauthorized purposes
• Submit false, inaccurate, incomplete, or misleading information
• Attempt to bypass security controls, payment controls, access controls, or system restrictions
• Copy, scrape, reproduce, redistribute, or misuse website content, forms, data, or materials except as authorized by the Program or applicable law
• Impersonate another person or organization
• Misrepresent authority to act on behalf of a payer, provider, organization, participant, or other party

The Program reserves the right to modify, suspend, restrict, or discontinue any website feature, functionality, service, or content at any time without notice.

The Program may restrict, suspend, or block access to the website or Hosted Payment Page for misuse, suspected fraud, security concerns, operational concerns, or violation of these Terms and Conditions.

Website Content and Accuracy

The Program seeks to provide accurate and current public information through its website. However, website content may not always reflect the most current law, policy, procedure, payment status, program requirement, or operational update.

Website content is provided for general informational purposes and should not be treated as legal, medical, financial, or professional advice. Publication of information on the website does not create an entitlement, benefit determination, eligibility determination, contractual obligation, or waiver of any statutory or regulatory requirement.

If website content conflicts with applicable law, regulation, official program requirements, formal notices, written determinations, or other official Program communications, the applicable controlling authority or formal Program communication will govern.

Website Materials

The website, online services, text, graphics, logos, documents, forms, content, design elements, and related materials are owned by or licensed to the Program unless otherwise indicated.

Users may view, download, or print public website materials for personal, informational, or authorized business use, provided they do not modify the materials, remove notices, misrepresent the source, or use the materials for unlawful or misleading purposes.

Third-Party Services and Links

The website and Hosted Payment Page may include links to third-party websites, payment gateways, payment processors, banks, vendors, resources, or services.

The Program is not responsible for the availability, security, accuracy, content, privacy practices, terms, fees, processing rules, or performance of third-party websites or services.

Use of third-party websites or services may be subject to separate terms and privacy policies.

Privacy

Use of the website, Hosted Payment Page, and related online services is also subject to the Program’s Online Privacy Policy.

Users should review the Online Privacy Policy to understand how the Program may collect, use, share, protect, and retain information submitted through or generated by the website and related online services.

Public Records, Legal Process, and Oversight

Some information submitted to or maintained by the Program may be subject to public records, legal, audit, or oversight requirements. The Program will handle those requests consistent with applicable law and any available confidentiality protections.

Availability and Disclaimer

The Program seeks to maintain the availability and functionality of its website and Hosted Payment Page, but does not guarantee uninterrupted access, error-free operation, or continuous availability.

The website, Hosted Payment Page, and related online services may be unavailable, delayed, interrupted, or limited due to maintenance, updates, system issues, third-party service issues, internet service disruptions, security events, or other causes.

The website, Hosted Payment Page, and related online services are provided on an “as is” and “as available” basis.

Limitation of Liability

To the fullest extent permitted by applicable law, the Program shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to use of, inability to use, or reliance on the website, Hosted Payment Page, third-party services, online forms, or related online services.

This includes, without limitation, issues arising from service interruptions, payment processing delays, user error, third-party processor issues, inaccurate submissions, or reliance on website content.

Nothing in these Terms and Conditions is intended to limit or exclude liability where such limitation or exclusion is not permitted by applicable law.

Changes to These Terms

The Program may update these Terms and Conditions from time to time. Updated versions will be posted on the Program website with a revised effective date.

Continued use of the website, Hosted Payment Page, or related online services after updated Terms and Conditions are posted constitutes acceptance of the updated Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia.

Contact Information

Questions regarding these Terms and Conditions may be directed to: